Terms and Conditions
Welcome to Trainforce. These Terms and Conditions govern the use of our website, trainforce.co.uk, and provide important information about enquiries, quotations, training bookings and the provision of professional training services.
Trainforce is a trading style of Autec Training Ltd, registered in England and Wales under company number 05192184.
By accessing or using our website, you agree to comply with the website-related provisions of these Terms and Conditions. Separate contractual terms may apply when you book or purchase training services.
Please read these Terms and Conditions carefully before using our website or arranging training.
1. About Our Services
Trainforce provides information about and facilitates enquiries and bookings for professional training and associated certification services.
Depending on availability and individual requirements, these may include:
Construction plant operator training
Excavator, dumper and roller training
Telehandler and loading shovel training
Mobile elevating work platform (MEWP) training
Scissor lift and cherry picker training
Workplace equipment and machinery training
Health and safety training
Operator refresher courses
CPCS, NPORS or IPAF training where available
On-site training at suitable customer premises
Training centre-based courses
Practical and theoretical assessments
Operator certification and training card applications
Other associated professional training services
Course availability, accreditation, duration, entry requirements, locations and assessment arrangements may vary.
References to particular accreditation schemes do not guarantee that every course is approved or certified under those schemes. Specific accreditation requirements must be confirmed before booking.
2. Website Use
You agree to use our website lawfully and responsibly.
You must not:
Use our website for fraudulent or unlawful purposes
Submit false, misleading or inaccurate information
Attempt to gain unauthorised access to website systems
Interfere with website security or functionality
Introduce viruses, malware or other harmful material
Reproduce protected website content without permission
Use automated systems to extract website information without authorisation
Impersonate another person or organisation
Use our website in a manner that infringes the rights of others
We reserve the right to restrict access where reasonably necessary to protect the website's security, integrity or lawful operation.
3. Enquiries and Quotations
Visitors may contact Trainforce to request information, discuss training requirements or obtain quotations.
When submitting an enquiry, customers should provide accurate information, including:
The type of training required
Number of delegates
Preferred training dates
Preferred training location
Previous operator experience where relevant
Required accreditation or certification
Equipment and machinery requirements
Any specific site or accessibility requirements
Other information reasonably necessary to arrange training
Quotations may depend on availability, location, delegate numbers, course duration, accreditation requirements, equipment arrangements and other relevant factors.
Unless otherwise confirmed in writing, quotations remain subject to acceptance and availability.
Submitting an enquiry or receiving a quotation does not automatically create a contract or guarantee a training place.
4. Training Bookings and Confirmation
Training bookings are subject to availability and acceptance.
A booking is confirmed when the relevant arrangements have been agreed and written confirmation has been provided.
Booking confirmation may specify:
Course title and training category
Date and duration
Training venue or site address
Number of delegates
Course fees and VAT
Payment arrangements
Required identification and documentation
Equipment and site requirements
Cancellation and rescheduling conditions
Relevant accreditation and certification information
Customers should review booking confirmations and notify us promptly of any inaccuracies.
We may request additional information before accepting a booking.
5. Training Fees and Payment
Training fees will be communicated during the quotation or booking process.
Prices may vary according to:
Course type and duration
Number of delegates
Accreditation requirements
Training location
Instructor availability
Machinery or equipment requirements
Travel and accommodation requirements
Additional services requested
Any applicable VAT will be identified before the booking is finalised.
Payment deadlines, deposit requirements and accepted payment arrangements will be communicated as part of the booking process.
Where advance payment is required, a training place may not be secured until payment has been received.
Subject to applicable law and agreed contractual terms, we may suspend services where payments are overdue.
6. Cancellations and Rescheduling
Customers wishing to cancel or reschedule training should contact us as soon as possible.
Cancellation and rescheduling arrangements will depend on the conditions communicated and agreed before booking confirmation.
Depending on the circumstances, charges may apply where:
A confirmed course is cancelled at short notice
A delegate fails to attend
Training is postponed after instructors or facilities have been reserved
Required machinery or equipment is unavailable
A training venue or customer site is unsuitable
Additional costs have already been incurred
Any applicable cancellation fees should be disclosed before a booking is confirmed.
Where we cancel or reschedule training, we will make reasonable efforts to notify affected customers and offer suitable alternatives.
Any refunds or other remedies will be determined in accordance with the booking agreement and applicable law.
Nothing in these Terms and Conditions removes statutory consumer cancellation or refund rights.
7. Delegate Responsibilities
Delegates attending training are expected to:
Arrive at the agreed time and location
Follow instructor guidance and safety instructions
Provide accurate information about previous experience and qualifications
Bring required identification and documentation
Wear appropriate clothing and personal protective equipment
Participate responsibly in training and assessments
Inform the training provider of relevant accessibility or support requirements
Avoid conduct that places themselves or others at risk
Comply with training centre and site rules
Delegates must not participate in practical training while impaired by alcohol, drugs or other substances that may affect safe operation.
Where a delegate presents a significant safety risk, an instructor may suspend or terminate their participation.
Any associated fees or rearrangements will be considered in accordance with the booking agreement and applicable law.
8. Employer and Customer Responsibilities
Where training is arranged by an employer, contractor or organisation, the customer is responsible for providing accurate delegate and course information.
For on-site training, the customer may be required to ensure:
Suitable training space is available
Machinery and equipment are safe, appropriate and serviceable
Necessary inspections and maintenance have been completed
Ground conditions and working areas are suitable
Appropriate welfare facilities are available
Site access and permissions are arranged
Relevant risk assessments and safety information are provided
Required personal protective equipment is available
Delegates meet applicable course entry requirements
Appropriate arrangements exist to protect other site users
Additional requirements may be communicated before the training date.
Training may be postponed or suspended where site conditions prevent safe delivery.
9. Training Standards and Certification
Training courses are intended to provide instruction, practical experience and assessment appropriate to the selected course.
Certification is subject to successful completion of applicable training and assessment requirements.
Attendance alone does not guarantee a qualification, operator card or certificate.
Where a course is associated with CPCS, NPORS, IPAF or another accreditation scheme, the relevant scheme's rules and requirements will apply.
Customers should verify the required qualification before booking, particularly where a specific accreditation is necessary for employment, site access or contractual compliance.
The issue of certificates and operator cards may be subject to additional processing times and requirements established by the relevant certification organisation.
10. Health and Safety
Health and safety are important considerations in all practical training activities.
Delegates, employers and customers must follow applicable health and safety legislation, instructor guidance and site-specific procedures.
Practical training may involve machinery, powered access equipment, lifting operations or other potentially hazardous activities.
Training may be postponed or suspended where equipment, weather, ground conditions or other circumstances create unacceptable risks.
Completion of training does not remove an employer's or operator's responsibility to comply with applicable legislation and safe working practices.
11. Website Information and Accuracy
We make reasonable efforts to ensure information published on our website is accurate and up to date.
However, course details, availability, pricing, locations, accreditation arrangements and other information may change.
Website content is provided for general information and should not replace written booking confirmation or advice relevant to individual circumstances.
We do not guarantee uninterrupted website availability or that the website will always be free from technical errors.
We may amend or remove website content where appropriate.
12. Intellectual Property
Unless otherwise stated, original website text, graphics, branding, layout and other protected materials are owned by us or used with appropriate permission.
You may access website content for personal or legitimate business information purposes.
You must not reproduce, distribute, modify or commercially exploit protected content without permission, except where permitted by law.
Third-party trademarks, accreditation marks and logos remain the property of their respective owners.
References to third-party organisations do not necessarily imply endorsement or affiliation.
13. Third-Party Websites and Services
Our website may link to external websites or refer to third-party training providers, accreditation organisations and other services.
Such links are provided for information or convenience.
We are not responsible for the content, availability, security or privacy practices of external websites.
Where training involves an external provider, the identity and responsibilities of the relevant parties should be confirmed during the booking process.
Additional terms may apply to services supplied directly by third parties.
14. Limitation of Liability
Nothing in these Terms and Conditions excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law and any agreed contractual terms, we are not responsible for losses arising from:
Unlawful or unauthorised use of our website
Temporary website unavailability
Technical interruptions outside our reasonable control
Inaccurate information supplied by website users
Failure to comply with communicated training requirements
Events outside our reasonable control
Any limitations of liability relating to paid training services must be lawful, reasonable and consistent with the terms agreed when booking.
Nothing in these Terms and Conditions removes statutory consumer rights.
15. Events Outside Our Control
We may be unable to provide training as scheduled due to circumstances outside our reasonable control.
These may include:
Severe weather
Instructor illness or unforeseen unavailability
Machinery or equipment breakdown
Transport disruption
Site closures or access restrictions
Unsuitable ground or site conditions
Power failures
Public emergencies
Government restrictions
Other circumstances preventing safe training delivery
Where such events occur, we will make reasonable efforts to communicate with affected customers and arrange an appropriate alternative.
Any refund or rescheduling rights will be considered in accordance with the booking agreement and applicable law.
16. Privacy and Personal Information
We may collect and process personal information when visitors use our website, submit enquiries or arrange training.
This may include contact details, delegate information, course requirements and booking records.
Personal information will be processed in accordance with applicable UK data protection legislation.
For further information, please refer to our Privacy Policy and GDPR Policy.
Our Cookie Policy explains how cookies and similar technologies may be used.
17. Complaints and Disputes
We aim to provide professional customer service and respond appropriately to concerns.
If you are dissatisfied with our website, booking arrangements or training services, please contact us with details of your concern.
We will make reasonable efforts to investigate complaints and provide an appropriate response.
Where disputes cannot be resolved informally, the parties may consider available dispute resolution options.
Nothing in these Terms and Conditions prevents customers from exercising applicable statutory rights.
18. Changes to These Terms and Conditions
We may update these Terms and Conditions to reflect changes in our website, services, business operations or legal requirements.
Updated website terms will be published on this page.
Changes to existing training contracts will be governed by the agreed contractual terms and applicable law.
We recommend reviewing these Terms and Conditions occasionally.
19. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales, subject to mandatory legal protections available to customers elsewhere in the United Kingdom.
Disputes will be subject to the jurisdiction of the courts determined by applicable law.
Nothing in this section removes mandatory consumer rights.
20. Contact Us
For questions about these Terms and Conditions, our website or our training services, please contact us through trainforce.co.uk.
Trainforce
A trading style of Autec Training Ltd
Registered in England and Wales
Company Number: 05192184
Registered Office: Industrial Estate, Oxney Road, Peterborough, PE1 5YW
We aim to respond to enquiries and provide clear information about our services, booking arrangements and applicable terms.